If your fresh petals arrive in less than perfect condition you must contact us within 24 hours of delivery so we can send a replacement or issue a refund.
We are not able to issue a refund or replacement for a shipment that has not been signed for at delivery, has been left outside and damaged, and/or has not been stored properly after delivery. Please choose a delivery address where someone will be available to sign for the petals and bring them inside for proper storage. Pick a Petal is also not responsible for courier delays due to inclement weather conditions and delays as a result of terrorism, power outages or other natural acts.